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Railway Catering Policy introduced with focus on quality food, RS told

It is a continuous endeavour by the Indian Railways to provide good quality hygienic food to railway passengers. Accordingly, New Catering Policy 2010 has been introduced on July 21, 2010, with a mandate for effective quality assurance programme, wherein ISO-22000 standards are being progressively implemented for major contracts / units. This information was given by minister of state for railways Adhir Ranjan Chowdhury in written reply to a question in Rajya Sabha on Friday.


Supervision and monitoring have been strengthened through a mechanism put in place by deploying railway personnel, who check quality and hygiene and take corrective action in a time-bound manner. Catering Monitoring Cells have been set up at zonal and divisional level for daily monitoring of the catering activities.

Further, on the same pattern, a Centralised Catering Complaint Monitoring Cell has been set up in board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to catering in real-time assistance.

A total number of 405 food samples were picked up for sample tests from Rajdhani Express trains, including Guwahati- and Dibrugarh-bound trains in the year 2010-11, 2011-12 and 2012-13.

Appropriate action under Prevention of Food Adulteration Act, 1954, / Food Safety and Standards Act, 2006, has been initiated for food samples found unfit. Besides this, departmental actions like imposition of fine, warning etc. have been undertaken.

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